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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.
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- People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
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- Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
If you experience login issues, use the password recovery feature or contact 24/7 support for assistance. All bonuses are subject to specific wagering requirements and must be used in accordance with the stated terms. Caspero Casino adheres to strict Know Your Customer (KYC) protocols, in line with Australian regulations, to verify each player’s identity.
Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. Online casinos frequently impose limitations on the amounts players can win or withdraw. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.
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The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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